Grievance redressal
How to raise a grievance with Five Point, and how to escalate to SEBI SCORES and Smart ODR if needed.
Grievance redressal process
Client's queries/complaints may arise due to a lack of understanding or a deficiency of service experienced by clients. Deficiency of service may include a lack of explanation, clarification, and understanding, which escalates into shortfalls in the expected delivery standards, either due to inadequacy of facilities available or through the attitude of staff towards the client.
- Clients can seek clarification to their query and are further entitled to make a complaint in writing, orally or telephonically. An email may be sent to connect@fivepointresearch.com. Alternatively, the investor may call on +91 73491 58852.
- A letter may also be written with their query/complaint and posted at the given address: 2nd Floor, 15/1, 185/2, 185/A, Kokarya, 18th Main Road, Jayanagar, Bengaluru, Bengaluru Urban, Karnataka – 560041
- The client can expect a reply within 10 business days of approaching the Research Analyst.
- In case you are not satisfied with our response, you can lodge your grievance with SEBI at https://scores.sebi.gov.in or you may also write to any of the offices of SEBI. For any queries, feedback or assistance, please contact the SEBI office on toll-free Helpline at 1800 22 7575 / 1800 266 7575.
- After exhausting the above options for resolution of the grievance, if the investor/client is still not satisfied with the outcome, they can initiate dispute resolution through the ODR Portal.
- For more details about the ODR mechanism, fees, timelines, etc., you may read the master circular released by SEBI titled: “Online Resolution of Disputes in the Indian Securities Market” available at the following link: https://www.sebi.gov.in/legal/master-circulars/aug-2023/online-resolution-of-disputes-in-the-indian-securities-market_75220.html
Details of Compliance Officer
- Name
- Mr. Mohammad Farid Firoz Khan
- Contact No.
- +91 73491 58852
- connect@fivepointresearch.com
Contact information
| Designation | Contact person name | Address | Contact no. | Email-ID | Working hours |
|---|---|---|---|---|---|
| Compliance Officer | Mohammad Farid Firoz Khan | 2nd Floor, 15/1, 185/2, 185/A, Kokarya, 18th Main Road, Jayanagar, Bengaluru, Bengaluru Urban, Karnataka – 560041 | +91 73491 58852 | connect@fivepointresearch.com | 9:00 AM – 6:00 PM |
| Principal Officer | Katepogu Praveen | 2nd Floor, 15/1, 185/2, 185/A, Kokarya, 18th Main Road, Jayanagar, Bengaluru, Bengaluru Urban, Karnataka – 560041 | +91 73491 58852 | connect@fivepointresearch.com | 9:00 AM – 6:00 PM |
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Disclaimer: Registration granted by SEBI, certification from NISM and membership of a supervisory body do not guarantee the performance of the Research Analyst or assure returns to investors. Investments in securities markets are subject to market risks.